loading

Customer support

At Filix Lighting, we prioritize the satisfaction of our customers by delivering high-quality products and exceptional customer service. We take great pride in the quality of our offerings and strive to meet the needs of our valued customers. To demonstrate our commitment to providing excellent service and support, we have implemented a comprehensive warranty program. This program covers any defects in materials and workmanship for a period of 3 years from the date of purchase.

We want you to have complete peace of mind when choosing our products. In addition to our standard warranty coverage, we are pleased to offer an automatic replacement policy for any defective products with a total value of up to $1500. If you encounter any issues with a product within this value range, and the problem is determined to be due to materials or workmanship, we will replace it at no extra cost to you.

Simply complete the warranty form provided below and return the defective product to us. Please note that the automatic replacement policy applies specifically to defects resulting from materials or workmanship. Normal wear and tear, as well as damage caused by misuse or abuse, are not covered by this policy.

To initiate a warranty request, kindly fill out the warranty request form below and provide us with the necessary details. We assure you that we will make every effort to promptly address your concerns and find a satisfactory solution.

We greatly appreciate your business and the trust you have placed in us. Our team looks forward to serving you both now and in the future. If you have any further questions or require assistance, please do not hesitate to reach out to us.

Fields marked with an asterisk (*) are required.

By using this form you consent to the privacy policy on this website.